Our practice is located in the small market town of Bishops Castle, nestled into the hillside, situated in an area of outstanding natural beauty in South West Shropshire, east of the English-Welsh border.
Being located in such a rural and sparsely populated area, Bishops Castle Medical practice provides health care for approximately 5,400 people around Bishops Castle and areas between the Long Mynd, Corndon, the Clun Valley,Stiperstones and over the Welsh Border. The Practice is also responsible for providing medical cover for the Bishops Castle Community Hospital.
All patients and visitors attending the practice are required to wear a face covering.
We thank you for maintaining social distancing measures in an aim to keep everyone safer.
COVID -19 Update for Bishops Castle Medical Practice July 2021
Throughout the pandemic we have had to change the way we work to protect our staff and our patients, and we understand that it is sometimes confusing and frustrating for you.
We want to reassure you that we have not stopped seeing patients at the practice, if you need a face to face appointment with a GP or nurse then you will have one. You will need to be assessed by telephone before attending the surgery, this is to ensure that priority is given to the most urgent cases and also to reduce the chance of any potential Covid-19 cases entering the practice.
We are limiting the amount of people in the practice at any one time. To do this we ask that all letters and prescription requests are placed in the letter box on the front of the building, please do not come to reception and hand it to a receptionist, they have been instructed not to take letters or medication requests from patients. All paperwork that comes into the building needs to go through a decontamination process to reduce the risk of spreading the virus.
Please only enter the surgery for pre booked appointments.
If you need to speak us for any reason please ring us.
We thank you all for your understanding at this difficult time and ask that you continue to treat all of our staff with the courtesy and respect they deserve.
For the latest advice on Coronavirus please visit the gov.uk website
Please do not ring the practice for advice on Coronavirus, please use the extensive advice available online.
We have suspended our walk in clinic on a Friday morning until further notice, please contact reception to make an appointment.
We would like to thank all of our patients for their understanding and patience at this time. Please bear with us whilst services are affected over the coming months.
If you have a new persistent cough, loss of smell or taste or a fever of over 37.8°c, then please follow the current advice which is to self isolate for 10 days and ring 119 to get tested.
If you are unwell for other reasons, please call the normal surgery number and you will be triaged by phone and offered a face to face appointment if necessary. Please be assured that if we feel you need seeing by a Clinician this will still happen. However with immediate effect we will be switching all routine contact to telephone appointments only.
If you need to drop off prescriptions or other documents, please do so at the post box outside. Do not come to the reception hatch. We will be arranging for all prescriptions to be sent electronically where possible, and the pharmacy in Bishops Castle will collect prescriptions from the surgery on a daily basis.
Contacting the surgery through email
This email address can be used to order repeat medications, please make sure you include your full name, date of birth and which medication you require.
Please do not use this address to book appointments or to discuss medical issues. You can contact a GP online by using E-Consult, just click on the E-Consult banner on the home page.
Click here to book your appointments and prescriptions online
Once you have set yourself up with patient access, you can book appointments & order repeat medication Online, anytime of the day/night. Speak to a receptionist for more information about Online Access.
Please register for this service by coming into the practice and asking the receptionist for a registration letter which will give you your unique registration details. You will need to bring in ID (e.g passport or Driving Licence)
SUSPENDED FOR 2020 - The medical practice offers a Friday morning walk-in surgery from 9.00 - 11.00 am. Led by the nurse practitioner, who can diagnose and prescribe, deal with acute cases and recent medical issues such as coughs, ear, throat and urinary infections, breathing problems, asthma attacks and chest pains. No appointment is necessary, patients will be seen in the order in which they arrive at the practice and register for open surgery, unless the duty nurse feels a patient requires immediate attention. Patients arriving for the walk-in surgery AFTER 11.00 am will not be able to be seen that day.
Friends and Family Test
The friends and family test for patients is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. To participate in the survey please click onto the "Friend and Family test" link under "Have your Say" on the right hand menu.
Opening Hours and How to register
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Healthcare Team & Clinics and Services
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well-being whatever your medical condition.
Accountable Named GP
From the 1st April 2015, the practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP. This is an administrative exercise in order that patients can have a named responsible GP should they require them. Your named accountable GP will be the named doctor you are registered with. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information. If you need input from a variety of health professionals, then you can discuss these with the named GP if you wish. Alternatively you can discuss these with any of the other doctors. Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.
There are reserved car parking spaces near to the exit door. Wheelchair access to the building is via a ramp at the exit door. A disabled patients’ WC is provided at ground floor level. We would be happy to consider any suggestions to improve access, just speak to the reception team.
Patient Participation Reporting
Please see Patient Participation report Patient Participation Reporting.doc
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts be sure to let us know via our feedback function. Comments and suggests are always a great way of helping us to continue to enhance the way we look after you. Click here to send us your feedback
We are pleased to announce that as of May 2017 we have become part of Our Health Partnership.
For more information please visit the Our Health Partnership website;
CQC report now in, see "Latest News" Link to CQC Report for Bishops Castle Medical Practice
(Site updated 22/07/2021)