Practice Charter

This medical practice aims to provide a high quality service where, as a patient you:

  • Are treated courteously at all times;
  • Are given an appointment on the day of request if your need is urgent;
  • Can expect to be offered an appointment within 48 hrs of request;
  • Are seen within 30 minutes of your appointment or given an explanation about the delay;
  • Can speak to a receptionist in confidence;
  • Have your medical information held at the surgery treated in confidence;
  • Are given a full explanation about your treatment

As a patient of this practice we ask that you help us give you a quality service by:

  • Treating staff politely at all times;
  • Only asking for an urgent appointment if medically necessary;
  • Arriving on time for your appointment;
  • Cancelling your appointment in good time if you are unable to attend;
  • Whenever possible, ring before 10:30 if you think a home visit may be necessary;
  • Letting the practice know if you are pleased with our services or have suggestions as to how to improve it;
  • Talking to your doctor, or the Practice Manager, if you are unhappy with your medical care;
  • Using the repeat prescription tear-off slips or the on-line service when you require a repeat of your medication whenever possible giving 48 hours’ notice;
  • Telephoning about results, letters from hospitals, between 9am and 12 pm whenever possible

Page last reviewed: 26 February 2024
Page created: 26 February 2024